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Management & Operation Consultation
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Help our clients to define clear direction and
put together an optimal operating environment towards sustainable success.
Training and Coaching
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Provide front-line skills and management skills training
aiming to enhance expertise level and instill staff loyalty, including:
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executive coaching
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sales and marketing skills & sales team
management
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customer service skills & customer service
team management
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retail skills, retail operation, &
retail team management
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communication skills
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presentation skills
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languages skills
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IT skills
Our approach is to customize each training
program to individual needs and skill levels of our client. Corporate
objectives are integrated into the training program to synchronize staff
skills with corporate culture.
We
specialize in training for hospitality & gaming, finance & banking,
retailing, manufacturing, and utilities.
Marketing Services
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Help our clients to enhance their
corporate image, better understand their market, and better communicate with
their customers and internal staffs through:
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market feasibility study
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market survey
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customer satisfaction survey
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event organization
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business writing
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copywriting - speech, press release,
newsletter
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translation
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news clipping
Customer Service Enhancement
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Help our clients to plan, design, and implement customer service
enhancement programs to improve customer service
effectiveness in order to create total and intimate customer satisfaction.
The process typically includes customer survey, program design, staff
training, management procedures, and program effectiveness assessment.
Retail Management Services
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Brand management, operation management, set up
retail outlets, retail staff training, marketing services, as well as set up
of POS & back office IT systems.
Business Development Services
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Help our clients identify high potential business
opportunities, perform market survey and strategic planning to define
direction, writing of business plan, as well as set up and launch their initial
operation.
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Information Technology Consultation &
Project Implementation
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Provide high level IT consultation gears towards
enhancing better customer service as well as operation efficiency and effectiveness.
We specialize in Customer Relationship Management (CRM) system and
Enterprise Resource Planning (ERP) system.
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