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Management & Operation Consultation

Help our clients to define clear direction and put together an optimal operating environment towards sustainable success.

Training and Coaching

Provide front-line skills and management skills training aiming to enhance expertise level and instill staff loyalty, including:

  •  executive coaching

  •  sales and marketing skills & sales team management

  •  customer service skills & customer service team management

  •  retail skills, retail operation, & retail team management

  •  communication skills

  •  presentation skills

  •  languages skills

  •  IT skills

Our approach is to customize each training program to individual needs and skill levels of our client.  Corporate objectives are integrated into the training program to synchronize staff skills with corporate culture.

We specialize in training for hospitality & gaming, finance & banking, retailing, manufacturing, and utilities.

Marketing Services

Help our clients to enhance their corporate image, better understand their market, and better communicate with their customers and internal staffs through:

  •  market feasibility study

  •  market survey

  •  customer satisfaction survey

  •  event organization

    •  marketing events, trade shows, seminars, & incentive events

  •  business writing

    •  policy & procedures handbook, business plan

  •  copywriting - speech, press release, newsletter

  •  translation

  •  news clipping

Customer Service Enhancement

Help our clients to plan, design, and implement customer service enhancement programs to improve customer service effectiveness in order to create total and intimate customer satisfaction.  The process typically includes customer survey, program design, staff training, management procedures, and program effectiveness assessment.

Retail Management Services

Text Box: Fostering Team Spirit
is our Key to Success

Brand management, operation management, set up retail outlets, retail staff training, marketing services, as well as set up of POS & back office IT systems.

Business Development Services

 

Help our clients identify high potential business opportunities, perform market survey and strategic planning to define direction, writing of business plan, as well as set up and launch their initial operation.

Information Technology Consultation & Project Implementation

Provide high level IT consultation gears towards enhancing better customer service as well as operation efficiency and effectiveness.  We specialize in Customer Relationship Management (CRM) system and Enterprise Resource Planning (ERP) system.

 

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Last modified: 04/23/09